Versand
Discreet & Secure Shipping
At Joy24, we understand the importance of privacy. That’s why all orders are shipped in plain, unbranded packaging with no logos, labels, or references to our store. Your order will arrive completely discreetly, ensuring your privacy from the moment it leaves our warehouse.
Processing & Delivery Times
- Orders are processed within 24-48 hours (excluding weekends and holidays).
- Standard delivery typically takes 3-7 business days depending on your location.
- We do not offer express shipping at this time.
- International shipping times may vary based on customs and local carriers.
Shipping Rates
- Shipping costs depend on your country and will be calculated at checkout.
Discreet Billing
For your privacy, transactions will appear on your bank statement under a generic name with no reference to Joy24 or the nature of your purchase.
Customs & Duties (For International Orders)
For international shipments, any applicable customs duties, taxes, or import fees are the responsibility of the recipient. Please check with your local customs office for more details.
Damaged or Incorrect Items
We strive for the highest quality in our products and packaging. However, if you receive a damaged, defective, or incorrect item, you must notify us within 14 days of delivery. We will work with you to arrange a replacement or refund as needed.
Returns & Exchanges
Due to the intimate nature of our products, we do not accept returns for hygiene and safety reasons. If your item arrives damaged or incorrect, please contact us within 14 days, and we will assist you with a resolution.
Lost or Stolen Packages
Joy24 is not responsible for lost or stolen packages after they have been marked as delivered. If you experience any issues, please reach out to the shipping carrier or contact our support team for assistance.
Contact Us
For any questions regarding shipping, delivery, or product issues, feel free to reach out to our support team at info@joy24.com.